FAQ

Curious about something?

After 10+ years and thousands of food tours, we've been asked almost everything. Here are the answers for the most common questions asked by our guests.

For those not so "common questions" chat with your Culinary Guide, we've had some doozys! 

ARE YOU OPEN?

YES .... WE ARE OPEN.

This has been an unprecedented moment for our community, our families and our local businesses. We are a proud locally owned + operated family business and we want your family to be safe and secure during this time.  

So, if you see the Toronto tour on our site, it's running. If you see a Toronto event on our site, it's happening - with many more to come!

**WINNIPEG and OTTAWA schedules remain closed, due to our teams travel restrictions and sesonal pressures. We will be announcing 2022 details soon.

Thank you for your continued support and helping us recover one tour or event at a time.

NEW 2021 SCHEDULE

Our food + restaurant partners are under immense pressure to reopen and reestablish their core businesses. To that end, we needed to reduce some of the frequency we visit them and reduce the disruption of their “new flow”.

We have update our new 2021 tour schedule, and as demand and safety permits we will add more tours or capacity as required.

Thanks for your patience through this adjustment.

TOUR SIZE

We've always made you feel like family, with small intimate tours. But now, in order to effectively operate our business, and to insure proper social distancing and to give you the VIP "saftey" treatmeat. We have limited capacity on some tours.

So book early, not to be disappointed when tours start to fill up. Folks are hungry for adventure!

DO I NEED TO BE FULLY VACCINATED TO ATTEND A FOOD TOUR?

Yes, you do ... no expections.

Starting Sept 22, 2021 - Culinary Adventure Co. will require proof of 'fully vaccinated" from ALL guests (12+) to attend or participate in our Food Tours.

In accordance with the Ontario “enhanced COVID-19 vaccine certificate” system, this proof is required to dine indoors, which is a prominent feature of our Food Tours.

PROOF

Your vaccine receipts can be printed or downloaded from the provincial government website. "Fully vaccinated" here means having had two (2) doses, with the most recent at least 14 days prior.

Neither a recent COVID-19 infection nor a recent negative test will substitute for two shots, unfortunately.

NOTE

If you or guests do not present this proof at the time of the tour (start) they will NOT be able to continue. There will be NO REFUNDS or REBOOKING. No exceptions, no changes.

This policy is required mandate from the Province of Ontario and governs all Restaurants, Bars and Cafes.

WHAT TO EXPECT ON YOUR TOUR + SAFETY FOR COVID-19

WE ALL HAVE A ROLE TO PLAY IN PREVENTING THE SPREAD OF COVID-19

Culinary Adventure Co. has made the P.O.S.T. (People Outside Safely Together) Promise.

The POST Promise is a national, bilingual private sector-led initiative designed to help Canadians + International Guests confidently and safely shop and work in local businesses during the COVID-19 pandemic. It signifies a business’s commitment to implementing and practicing the five key steps to workplace safety, helping to prevent the spread of COVID-19.

We promise to encourage employees to get both doses of a COVID-19 vaccine when eligible.

NOTE: All our Culinary Guides are double-vaxed, carry PPE for themselves, and extras for you - plus, all guests will continue to 'socially distance' themselves on tour.

We promise to follow physical distance requirements in accordance with local mandates and policies.

We promise to regularly screen employees and customers, have staff stay home when unwell with COVID-19 symptoms, and to consider the implementation of rapid testing when appropriate.

We promise to follow mask/face covering requirements in accordance with local mandates and protocols, and ensure guests do the same. 

We promise to clean and disinfect surfaces daily, ensure proper ventilation in our partner locations, and properly and have employees and guests properly and regularly wash/sanitize hands.

NOTE: All our Food Tours run Rain, Snow or Shine, so please dress for the weather.  This is more critical than ever, as we can not always “go inside” to shelter.

We highly recommend purchasing our PEACE OF MIND™ Booking Protection if you think you might be affected by personal, weather or travel concerns.

PEACE OF MIND™ BOOKING PROTECTION

We're a family business ... we understand that "life happens".

Our PEACE OF MIND™ Tour Protection† allows you to cancel your Food Tour with ONLY 4 HOURS NOTICE, giving you the freedom to switch, change or withdraw for any reason. During your online purchase of Culinary Adventure Co. tickets, you’ll have the option to opt-in to protect your tickets or opt-out of coverage.

PEACE OF MIND™ Booking Protection for Food Tours + Experiences is a great option considering the pandemic restrictions. 

NOTE: Specific tours notices,

† Min. of 24 HOURS NOTICE of cancelation for VIP Early Access Food Tour of St. Lawrence Market is required.

† Min. of 72 HOURS NOTICE of cancelation for ALL our Culinary Adventures is required, including Escape the City™: Canoe Paddle + Dining Adventure, Uncork the County, Cheese + Cheers, etc.

All cancellations / notifications / rescheduling must be EMAILED to operations@culinaryadventureco.com.

No phone calls, voicemails, texts, social media posts, messages, carry piegons, or DMs will be accepted. 

BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS. 

ALLERGIES + DIETARY CONCERNS

Culinary Adventure Co. experiences have been designed to highlight the best and most signature items from each of our vendors, shops and restaurants. Our partners showcase what they LOVE and their STORY – so ultimately their most delicious food + drink.

While we can accommodate severe food allergies (i.e. Nuts, Shellfish), Vegetarians and those who do not drink Alcohol, we cannot make substitutions for any other dietary concerns such as Gluten-Free, Celiac, Dairy-Free or Vegan. Dietary concerns + allergies must be highlighted in advance with your ticket purchase.

If you HAVE SERIOUS FOOD ALLERGIES, or questions please email us or give us a call before purchasing tickets for any of our Food Tours or Culinary Adventures.

OUR REFUND POLICY

Just like any other theatre, sporting, concert, movie or special event - ALL TICKET SALES ARE FINAL.  We operate rain or shine, snow or cold, so last minute cancelations are not permitted or offered, regardless of reason or circumstance, without protection.

If you choose NOT to protect your tickets, they will be non-refundable, however life happens, and if you notify Culinary Adventure Co., by EMAIL in advance (min. 48 hours) your Food Tour tickets may be converted to Gift Certificate or exchanged for a new date (based on availability) – for NO CHARGE.  For Culinary Adventures, we require a min. of 72 hours notification by EMAIL. For more flexbilty, please consider our PEACE OF MIND™ Tour Protection options.

All notifications / rescheduling must be EMAILED to operations@culinaryadventureco.com. NO phone calls, voicemails, texts, social media posts, messages, carry piegons, or DMs will be accepted. BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS. 

I LIVE HERE, WHY WOULD I DO A FOOD TOUR?

At Culinary Adventure Co. we enjoy treating tourist like locals and locals like tourists. We guarantee that you’ll see, eat and learn something new. Perhaps you’ll discover a new favourite place or should you have been to one of our stops before, you’ll likely be introduced to a new favourite dish.

Plus, it’s a great way to explore your city and entertain visiting friends and family.

WHEN SHOULD I DO A TOUR ON MY TRIP?

We suggest you take our food tour early, if not the first thing, on your visit. By joining us early you’ll have a great sense of the city, places to visit, and most important the best places to eat. We’ll have lots of recommendations for you, so you don’t get swept up in to the “tourist traps”.

HOW MUCH FOOD WILL THERE BE?

We run food tours not snack tours, that you might be familiar with. While you won’t roll away uncomfortable you’ll have plenty to eat and drink and certainly leave satisfied. PRO TIP: Skip or have a very light breakfast for our daytime tours, and come hungry!

WHERE DO WE GO ON THE TOUR?

While we don’t list all of our stops in advance, you’ll be able to get a great sense of the adventure you’re about to enjoy from our website and social media channels. Plus, we believe that the magic of taking a food tour is the element of surprise. You'll recieve a full tour listing and other recommendations after your tour.

HOW DO YOU CHOOSE THE PLACES?

As chefs, restaurant owners, foodservice professionals and local food champions of food – we take our guests to where we eat. Our local hang-outs, our special spots and places that have delicious stories to share. We pay full price to our partners, we don’t have kick-backs or promo deals like other operators. This is a true food tour not a time-share presentation for businesses that want to promote themselves.

I’M A BIT PICKY, IS A FOOD TOUR A GOOD IDEA?

All of our experiences are very accessible. We offer food tours not “fear factor” tours. While we may push you outside of your comfort on the occasional bite, everything is unique, safe, fresh and delicious.

DOES THE FOOD TOUR INCLUDE DRINKS?

Your ticket includes all the food and drinks served on the tour. Some of our tours may have an optional alcoholic drink package, otherwise we’ve got you covered. No additional charges, unless you decide to shop or buy something delicious to take home.

DO YOU PROVIDE VEGETARIAN OPTIONS?

Yep, we do. Just make sure to select that option when you purchase your tickets.

DO YOU PROVIDE VEGAN OPTIONS?

Nope, unfortunately.  We can however offer vegan options on privately booked tours, with advance notice.

DO YOU PROVIDE GLUTEN-FREE OPTIONS?

Maybe. We can often substitute a dish or two on the tour to make it gluten-free, however sometimes we just can’t.  We can offer gluten-free options on privately booked tours, with advance notice.

HOW FAR DO WE WALK?

Our food tours range 1.5 - 2 KMs (approx. 1 mile) over approx. 2-3 hours, with really no more than 20-25 mins. total walking. We stop numerous times and keep a very accessible causal comfy pace.

WHERE DO THE TOURS START AND FINISH?

The exact beginning and end locations will be provided at the time of ticket purchase(s). Many of our food tours do not finish at the same location as the meeting point. However, our ending location is usually a few mins. walk away from the start. Giving you another chance to visit and shop the spots you’ve just been introduced too!

ARE THERE WASHROOMS ON THE TOUR?

Yes, BUT during these weird COVID times and restrictions, washrooms are not guranateed during the food tour at certain locations. We will do our best to accomodate but be aware of personal needs in advance.

ARE THE TOURS ACCESSIBLE?

Yes, the majority of our food tours are accessible to wheelchairs and walking aids, however many of the washrooms are not. We will let you know that are in advance. We’ll make it comfortable for you.

CAN CHILDREN + INFANTS COME ON THE TOURS + ADVENTURES?

FOOD TOURS

We love exposing children and kids to new neighbourhoods and foods, so yes, bring them along. We do offer Children pricing for 6-12, but once they are teenagers, as parents ourselves, we know they’ll eat. So adult tickets and portions are applicable.

If your child (aged 5 and less) will not be participating in the food tastings, you do not need to purchase a ticket for them.

However, when booking your food tour ticket, you must identify that you will be bringing an infant or young child on the tour, so they can be accommodated.

ESCAPE THE CITY: CANOE PADDLE + CULINARY ADVENTURE

Children, 6 and older CAN join our Esape the City: Canoe Paddle + Culinary Adventure if they can swim and/or have had previous canoe paddle experience. If you have any questions about this adventure for your family, contact us directly.

CULINARY ADVENTURES

Due to the complexities of our other Culinary Adventures, ranging from transportation, professional kitchen access, alcohol inclusions, adult content and lifestyle presentations to a variety of third-party vendors arrangements, infants and children are not permitted. The general exception to this policy is allowing an infant or child to join a privately booked food tour or adventure, but again at the full discretion of Culinary Adventure Co.

CAN I BRING A STROLLER?

Yep, just be aware that some of our food tours visit very small shops and busy neighbourhoods. Small collapsible ones that can be quickly folded are best.

IS THERE PARKING AVAILABLE?

Yes, there is parking, public and private, located near our meeting points.  Parking details are included in the meeting spot directions provided after purchasing ticket(s) or Google the meeting point and pick the best option for your group.

IS THERE PUBLIC TRANSIT AVAILABLE?

Yes, we’ve tried as best as we could to make our meetings spots accessible by public transit. That said, some of our culinary adventures and longer experiences are not.

ARE TOURS HELD ON BAD WEATHER?

Yes, our food tours run rain or shine, snow or cold, wet or dry. Please dress for weather.  In the event of Culinary Adventure Co. cancelling any food tour or adventure, you’ll be notified 48 hours (or more) in advance.

If you are concerned about weather, consider our PEACE OF MIND™ Tour Protection, which gives you more flexibility on the day.

WHAT IF I WANT TO CANCEL BECAUSE OF WEATHER?

Just like any other theatre, sporting, concert, movie or special event - ALL TICKET SALES ARE FINAL.  We operate rain or shine, snow or cold, wet or dry - so last minute cancelations are not permitted or offered, regardless of reason or circumstance, without protection.

If you choose NOT to protect your tickets, they will be non-refundable, however life happens, and if you notify Culinary Adventure Co., by EMAIL in advance (min. 48 hours) your Food Tour tickets may be converted to Gift Certificate or exchanged for a new date (based on availability) – for NO CHARGE.  For Culinary Adventures, we require a min. of 72 hours notification by EMAIL.

For more flexbilty, please consider our PEACE OF MIND™ Tour Protection options.

All notifications / rescheduling must be EMAILED to operations@culinaryadventureco.com. NO phone calls, voicemails, texts, social media posts, messages, carry piegons, or DMs will be accepted. BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS. 

I HAVE A GIFT / VOUCHER CODE FROM A FOOD TOUR IN A BOX™ in 2020, HOW DO I USE THEM?

From March 2020 to November 2020, we ran a limited COVID recovery promotion where in many (not all) of our FOOD TOUR IN A BOX™ and Online Class Boxes we included a Gift / Voucher code towards the purchase of the coresponding LIVE Food Tour or Culinary Adventure in the future.

e.g. If you purchased a St. Lawrence Market Food Tour in Box during the promotional window, you likely received an incentive to book a LIVE St. Lawrence Market Food Tour in the future.

As indicated during your purchase, Gift / Voucher codes were exclusively for Culinary Adventure Co. live food tours and in-person culinary adventures only, in addition Gift / Vouchers codes are simply discounts (set value) off the purchase of one (1) Culinary Adventure Co. live food tour and / or culinary adventure ticket.

Gift / Voucher codes have no monetary value and are not valid towards Gift Certificates, Subscriptions, Merchandise, Online Classes, Food Tours in a Box, Culinary Shop items, Private, VIP or Group bookings.

COVID Gift / Voucher codes cannot be applied retroactively to existing bookings or used in conjunction with other discounts, promotional codes or gift certificates. Limit one (1) gift / voucher code per ticket only. Bookings will be cancelled if attempted.

EXPIRE DATE

If you have an used gift / voucher code please note that these will expire December 31, 2021 with no possibility of extention. So, please join us on a tour soon or pass to a friend!

Culinary Adventure Co. was and is not responsible for lost or misplaced gift / voucher codes and can not "find them" as they were randomly placed in the promotional boxes.

ESCAPE THE CITY™: Canoe Paddle + Dining Experience | 2021 Season

It’s with heavy hearts that we must officially suspended our Escape the City: Canoe Paddle + Dining Adventure again for the 2021 season.

We had hoped we could get back on the water later this summer and offer our Canadian Signature Experience as we have each summer since 2012. 

Alas, public and social gatherings continue to be restricted to tiny groups - and the iconic Voyager Canoes and the adventure logistics demand many more people than that.

We considered smaller (one-family only) canoes, tandem kayaks and other alternatives for weeks, but have not been able to find a guaranteed solution that keeps everyone SAFE, offers true ACCESSIBILITY and delivers the SIGNATURE experience we are known for.

For those with 2020-21 Canoe bookings, your booking will be honoured in 2022 regardless of pending rate changes. If you prefer to convert your booking to a Culinary Adventure Co. Gift Certificate (original value paid) for other live tours or culinary adventures we can make that arrangement.

Trusting us with a rebooking or gift certificate are the BEST for an impacted small business like ours, however if you do require a refund those will be processed on a case-by-case basis. Please contact our Ops Director at operations@culinaryadventureco.com for arrangements.

Thanks again for your patience through this frustrating COVID-19 situation, and we look forward to paddling with you next summer!

DO WE REALLY HAVE TO PADDLE ON THE CANOE ADVENTURE?

Yes, if you can put a fork in your mouth, you can put a paddle in the water. Guests from all ages, backgrounds and physicality have been paddling for years. It’s easy, it’s about team work!