FAQ

We're a family business ... we understand that "life happens".

Our PEACE OF MIND™ Tour Protection† allows you to cancel your Food Tour with ONLY 4 HOURS NOTICE, giving you the freedom to switch, change or withdraw for any reason. During your online purchase of Culinary Adventure Co. tickets, you’ll have the option to opt-in to protect your tickets or opt-out of coverage.

PEACE OF MIND™ Booking Protection for Food Tours + Experiences is a great option for those travelling, commuting in or dealing with tight schedules. 

NOTE: Specific tours notices,

† Min. of 24 HOURS NOTICE of cancelation for VIP Early Access Food Tour of St. Lawrence Market is required.

† Min. of 72 HOURS NOTICE of cancelation for ALL our Culinary Adventures, Classes or Co-Partnered Experiences is required.  All cancellations / notifications / rescheduling MUST BE EMAILED to operations@culinaryadventureco.com.

† PEACE OF MIND™ is not valid, available or offered on private, VIP or large group bookings.

No phone calls, voicemails, texts, social media posts, messages, carry pigeons, or WhatsApp DMs will be accepted. 

BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS.

Just like any other theatre, sporting, concert, movie or special event - ALL TICKET SALES ARE FINAL.  We operate rain or shine, snow or cold, so cancelations are not permitted or offered, regardless of reason or circumstance, without PEACE OF MIND™ Tour Protection.

If you chose NOT to protect your tickets, they are non-refundable. For more flexibility, please consider our PEACE OF MIND™ Tour Protection options.

When you have selected PEACE OF MIND™ Tour Protection and need to make a change, all notifications must be EMAILED to operations@culinaryadventureco.com.

NO phone calls, voicemails, texts, social media posts, messages, carry pigeons, or WhatsApp DMs will be accepted. 

BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS.

If you missed your tour and have notified us, you can rebook your tour for $35 per Guest (plus taxes + fees) based on availability.

Purchase a $100 Gift Card and receive a $20 Bonus Bite promotional credit, by using promo code CANDYCANE20.

Purchase a $200 Gift Card and receive a $50 Bonus Bite promotional credit, by using promo code GINGERBREAD50.

Purchase a $300 Gift Card and receive a $100 Bonus Bite promotional credit, by using promo code EGGNOG100.

TERMS AND CONDITIONS

Offer available on all $100, $200 or $300 Gift Cards purchases from November 26, 2025, until midnight EST December 21, 2025.

Offer available online through Culinary Adventure Co.’s website only. Gift Cards are delivered instantly via email. Gift Cards and Bonus Bite promotional credits are transferable (giftable), but all terms and conditions apply and in effect.

Promotional Bonus Bite credits will be sent to the purchaser via their same email within 7-days of original transaction. Culinary Adventure Co. is not response for any lost, misplaced or ‘junk box / spam’ email issues related to purchase.

Promotional Bonus Bite credits are valid on all regularly scheduled Food Tours between January 9, 2026, to March 29, 2026. All Bonus Bite credits WILL EXPIRE March 29, 2026. No exceptions, no rebooking, no rescheduling tours, no extensions of any kind – for any reason. Campaign will end March 29, 2026.

Promotional Bonus Bite credits are issued in $20, $50 or $100 denominations for each $100, $200 or $300 Gift Card purchased respectively (no partial amounts).

Promotional Bonus Bite credits are not valid towards Gift Cards, Subscriptions, Merchandise, Private, VIP or Group bookings.  Promotional Bonus Bite credits cannot be applied retroactively to existing bookings or used in conjunction with other discounts (including Sugar + Spice Tour Vouchers) or gift cards during the promotional period.

WILL I RECEIVE A BONUS BITE IF I PURCHASE A GIFT CARD?

All Gift Cards purchased between November 26, 2025 and December 21, 2025 (using the associated and appropriate promo codes) in $100, $200 and $300 denominations will receive a $20, $50 and $100 Bonus Bite promotional credit respectively.

WILL THE BONUS BITE BE ADDED TO MY GIFT CARD AMOUNT?

No, the Bonus Bite promotional credit is a separate bonus credit to enjoy between January 9, 2026 to March 29, 2026. Bonus Bite promotional credit will “not be added” to your Gift Card purchase amount and is not a Gift Card. All Bonus Bite promotional credits will expire March 29, 2025 – no exceptions, no extensions for any reason.

WHEN WILL I RECEIVE MY GIFT CARD?

Culinary Adventure Co. Gift Cards are delivered instantly via email.

WHEN WILL I RECEIVE MY BONUS BITE?

Your Bonus Bite promotional credits code(s) will be sent to the purchaser via email within 7-days of original transaction.

CAN I ADD THE BONUS BITE TO MY GIFT CARD?

No, the Bonus Bite is a separate bonus credit amount and cannot be combined with any other discounts or gift card.

I PURCHASED A GIFT CARD BUT DID NOT RECEIVE MY BONUS BITE

Due to high volume, it may take up to a few days for your Bonus Bite promotional credit to delivered by email. We do commit that you will receive your Bonus Bite within 7-days of original transaction.

WHAT IF I WANT TO PURCHASE A LARGER GIFT CARD?

If you want to purchase more than $300, we recommend you purchase multiple gift cards. All Gift Cards purchased (using the associated promo codes) in $100, $200 and $300 denominations will receive a $20, $50 and $100 Bonus Bite promotional credit respectively.

DO GIFT CARDS EXPIRE?

No, Culinary Adventure Co. Gift Cards never expire.

DO BONUS BITES EXPIRE?

Yes, Bonus Bite promotional credits are only valid towards Food Tours enjoyed between January 9, 2026, and March 29, 2026. All Bonus Bite promotional credits will expire March 29, 2025 – no exceptions, no extensions for any reason.

CAN I GET A CUSTOM GIFT CARD DESIGNED?

Unfortunately, Culinary Adventure Co. Gift Cards are digital codes and instantly sent by email. There are a few cute digital designs available online.  But we recommend purchasing a little foodie gift (small jar of something delicious, spices or a cookbook) to wrap up our Gift Card for the maximum effect.

HOW CAN I PAY FOR MY GIFT CARD?

All orders and payments are done online. We accept MasterCard, VISA and American Express. We unfortunately do not take cash, cheque or EFTs.

CAN MY GIFT CARD BE REFUNDED?

No, all Gift Card purchases are final sale. No changes, refunds, or amendments possible.

We run Food Tours not 'snack tours'.

While you won’t roll away uncomfortable you’ll have plenty to eat and drink and certainly will leave satisfied. 

PRO TIP: Skip or have a very light breakfast for our daytime tours, and come hungry - plus, bring a cloth bag to shop or carry home leftovers.

We've always made you feel like family, with small intimate tours. However, there is limited capacity on some tours, and those guest-capacity limits are listed under 'Tour Highlights' on each tour page.

So book early, not to be disappointed when tours start to fill up. 

However, if you want a Food Tour for a BIGGER group, or more tickets than available on a particular tour - we can offer a private food tour for just your gang. 

Check out our PRIVATE + GROUP page for details.

We suggest you take our food tour early, if not the first thing, on your visit. By joining us early you’ll have a great sense of the city, places to visit, and most important the best places to eat. We’ll have lots of recommendations for you, so you don’t get swept up in to the “tourist traps”.

While we don’t list all of our stops in advance, you’ll be able to get a great sense of the adventure you’re about to enjoy from our website and social media channels. Plus, we believe that the magic of taking a food tour is the element of surprise. You'll recieve a full tour listing and other recommendations after your tour.

At Culinary Adventure Co. we enjoy treating tourist like locals and locals like tourists. We guarantee that you’ll see, eat and learn something new. Perhaps you’ll discover a new favourite place or should you have been to one of our stops before, you’ll likely be introduced to a new favourite dish.

Plus, it’s a great way to explore your city and entertain visiting friends and family.

As chefs, restaurant owners, foodservice professionals and local food champions of food – we take our guests to where we eat. Our local hang-outs, our special spots and places that have delicious stories to share. We pay full price to our partners, we don’t have kick-backs or promo deals like other operators. This is a true food tour not a time-share presentation for businesses that want to promote themselves.

All of our experiences are very accessible. We offer food tours not “fear factor” tours. While we may push you outside of your comfort on the occasional bite, everything is unique, safe, fresh and delicious.

Your ticket includes all the food and drinks served on the tour. Some of our tours may have an optional alcoholic drink package, otherwise we’ve got you covered. No additional charges, unless you decide to shop or buy something delicious to take home.

Yes.

Just make sure to select that option when you purchase your tickets. 

See above FAQs for our our full Allergy + Dietary Restrictions approach.

Yes and no.

VEGAN options are not possible on most of our PUBLIC tours. VEGAN options can be accommodated on PRIVATE + VIP tours booked directly with Culinary Adventure Co. 

See above FAQs for our our full Allergy + Dietary Restrictions approach.

Maybe. 

We can often substitute a dish or two on the tour to make it Gluten-Free, however sometimes we just can’t.  And while we may not be able to offer a perfect 'swap', we offer so much variety and choice on our Food Tours that should you miss a bite, or have a dish / flavour swapped out to accommodate - you or those guests effected will always leave full and satisfied. 

See above FAQs for our our full Allergy + Dietary Restrictions approach.

The following tours are unfortunately NOT Gluten-Free friendly:

• Chinatown + Kensington Market Food Tour
• King West + Entertainment District Food Tour

Our food tours range 1.5 - 2 KMs (approx. 1 mile) over approx. 2-3 hours, with really no more than 20-25 mins. total walking. We stop numerous times and keep a very accessible causal comfy pace.

Your tour meeting point will provided at the time of ticket purchase(s). Many of our food tours do not finish at the same location as the meeting point. However, our ending location is usually a few mins. walk away from the start. Giving you another chance to visit and shop the spots you’ve just been introduced too!

Yes, BUT during these weird COVID times and restrictions, washrooms are not guranateed during the food tour at certain locations. We will do our best to accomodate but be aware of personal needs in advance.

Yes, the majority of our food tours are accessible to wheelchairs and walking aids, however many of the washrooms are not. We will let you know in advance. We’ll make it comfortable for you.

FOOD TOURS

We love exposing children and kids to new neighbourhoods and foods, so yes, bring them along. We offer Children pricing for 6-12 for most of our tours*, but once they are teenagers, as parents ourselves, we know they’ll eat. So adult tickets and portions are applicable.

If your child (aged 5 and less) will not be participating in the food tastings, you do not need to purchase a ticket for them.

However, when booking your food tour ticket, you must identify that you will be bringing an infant or young child on the tour, so they can be accommodated.

* There is NO Children pricing for Taylor Swift Food Tour (All Ages, one-price) and NO Children pricing for both our VIP Early Access of St. Lawrence Market Food Tour and King West + Entertainment District Brunch Tour.

CULINARY ADVENTURES

Due to the complexities of our other Culinary Adventures, ranging from transportation, professional kitchen access, alcohol inclusions, adult content and lifestyle presentations to a variety of third-party vendors arrangements, infants and children are not permitted. The general exception to this policy is allowing an infant or child to join a privately booked food tour or adventure, but again at the full discretion of Culinary Adventure Co.

Yep, just be aware that some of our food tours visit very small shops and busy neighbourhoods. Small collapsible ones that can be quickly folded are best.

Yes, there is parking, public and private, located near our meeting points.  Parking details are included in the meeting spot directions provided after purchasing ticket(s) or Google the meeting point and pick the best option for your group.

Yes, we’ve tried as best as we could to make our meetings spots accessible by public transit. That said, some of our culinary adventures and longer experiences are not.

Yes, our food tours run rain or shine, snow or cold, wet or dry. Please dress for weather.  

In the event of a severe weather event - and Culinary Adventure Co. cancels your food tour or adventure, you’ll be notified 48 hours (or more) in advance for the option of a refund, reschedule or converting your purchase costs to a gift card.

If you are concerned about weather, consider our PEACE OF MIND™ Tour Protection, which gives you more flexibility on the day.

If you miss your tour and have notified us, you can rebook for $35 per Guest (plus taxes + fees) based on availability.

Just like any other theatre, sporting, concert, movie or special event - ALL TICKET SALES ARE FINAL.  We operate rain or shine, snow or cold, wet or dry - so last minute cancelations are not permitted or offered, regardless of reason or circumstance, without protection.

If you choose NOT to protect your tickets, they will be non-refundable.  For more flexibility, please consider our PEACE OF MIND™ Tour Protection options.

All notifications / rescheduling must be EMAILED to operations@culinaryadventureco.com. NO phone calls, voicemails, texts, social media posts, messages, carry piegons, or WhatsApp DMs will be accepted. 

BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS.

From March 2020 to November 2020, we ran a limited COVID recovery promotion where in many (not all) of our FOOD TOUR IN A BOX™ and Online Class Boxes we included a Gift / Voucher code towards the purchase of the coresponding LIVE Food Tour or Culinary Adventure in the future.

e.g. If you purchased a St. Lawrence Market Food Tour in Box during the promotional window, you likely received an incentive to book a LIVE St. Lawrence Market Food Tour in the future.

As indicated during your purchase, Gift / Voucher codes were exclusively for Culinary Adventure Co. live food tours and in-person culinary adventures only, in addition Gift / Vouchers codes are simply discounts (set value) off the purchase of one (1) Culinary Adventure Co. live food tour and / or culinary adventure ticket.

Gift / Voucher codes have no monetary value and are not valid towards Gift Certificates, Subscriptions, Merchandise, Online Classes, Food Tours in a Box, Culinary Shop items, Private, VIP or Group bookings.

COVID Gift / Voucher codes cannot be applied retroactively to existing bookings or used in conjunction with other discounts, promotional codes or gift certificates. Limit one (1) gift / voucher code per ticket only. Bookings will be cancelled if attempted.

EXPIRE DATE

Unfortunately, this campaign and all Gift / Voucher codes expired December 31, 2021 and there is no possibility of extension, as theses were a co-share with our partners and the campaign is over.

LAST UPDATE OF THIS PRIVACY POLICY – September 1, 2023

BEFORE USING OUR SITES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to Culinary Adventure Co. (“Company”) and sets out our policy on the gathering and use of information on this site and our other sites (collectively “Sites”). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

COLLECTION OF PERSONAL INFORMATION

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.

HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?

Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

PROMOTIONAL AND INFORMATIONAL OFFERS

With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

DISCLOSURE OF INFORMATION

The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

COOKIES

The Company, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

PROTECTION OF CHILDREN ONLINE

The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children, nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.

ADDITIONAL TERMS FOR CERTAIN WEBSITES

The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of our Sites are restricted to certain individuals such as health care professionals or our prescription drug patients and we may require these individuals to register upon entry by providing us with certain information.

PROTECTION OF INFORMATION:

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information:

Personal information you share with us is stored on our database servers at Company data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

POLICY CHANGE:

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

ACCEPTANCE OF OUR PRIVACY POLICY:

By using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.